Questions?
Yes we do. Beyond Borders Logistics is a registered company under Purple Monkey Pvt Ltd. Currently we offer shipping, clearing & freight forwarding services. We mainly facilitate for imports. We are also able to ship global from China provided the minimum required kg’s are met.
Goods can be sent via air or sea cargo. Moreover, we teach how to shop & ship online in China from anywhere in the world. We are also able to clear goods sent from any other destination.
For Zimbabwe, our shipments are predominantly groupage, however we may cater for individual shipments. Please refer to the Terms & Conditions page for more information
Yes, we do offer procurement and sourcing services. Please contact us on +263712671775 on WhatsApp or WeChat. The procurement fee is 3% of the supplier invoice and $20 commitment fee if looking for more than two items. Commitment fee will be reimbursed and channeled towards duty.
If you are buying from a supplier or through a shopper use the Chinese address. If you are buying from Alibaba or Aliexpress use the English address. Copy the address as it is but edit to put your name and phone number. Put a label (shipping mark) on your parcel.
Shipping mark example:
Don Brown
+263111222444
Air Cargo (If it’s sea indicate Sea Cargo)
Please put the details of the person responsible for the logistics (payments and receiving updates) so that we are able to communicate effectively.
AIR CARGO ADDRESS津巴布韦空运地址：
广东省佛山市南海里水镇里广路胜利工业区24号，导航广州佳逸达国际货运代理 Receiver： 13403066177 Jeff 所有的货物务必贴好唛头和（空运），否则一律拒收。 唛头（shipping mark）：BBL+AIR+Customer code+（是否带电） 请使用导航，谢谢理解 （发快递必须让仓管签收)
SEA CARGO ADDRESS津巴布韦海运地址：
广东省佛山市南海里水镇里广路胜利工业区24号，导航广州佳逸达国际货运代理 Receiver： 13403066177 Jeff 所有的货物务必贴好唛头和（海运），否则一律拒收。 唛头（shipping mark）：BBL+SEA+Customer code+Goods description 请使用导航，谢谢理解 （发快递必须让仓管签收)
Emphasise to shopper or supplier to put shipping mark. Please also ask supplier to show you the package and tracking slip before they send goods so that you confirm if they have been labeled correctly.
Can I send many parcels from different suppliers?
Yes you may send packages from different suppliers. When all your goods have arrived, they will be consolidated into one parcel. Record and safely keep all the information of your several parcels, that is, tracking number, items bought, quantities and weight of goods.
What are your shipping days for both air and sea cargo?
Air cargo is shipped every Tuesday and Friday. Please arrange that your goods arrive a day before shipping day to avoid inconvenience. For sea cargo we load 2-4 containers per month. However, because of high demand for containers we are not able to provide specific dates. We rely on the shipping line to avail the next available container.
Do you have minimum weight requirement for air shipping?
Yes, the minimum chargeable weight is 1kg. This means that any package that is less than 1kg will be charged as 1kg.
Yes, we charge actual weight or volume whichever is higher. We also round off kg’s to cater for packaging volume. For example 5.3kg will be rounded off to 5.5kg or 10.8kg will be rounded off to 11kg.
Yes you may send packages from different suppliers. When all your goods have arrived, they will be consolidated into one parcel. Record and safely keep all the information of your several parcels, that is, tracking number, items bought, quantities and weight of goods
Air cargo is shipped every Tuesday and Friday. Please arrange that your goods arrive a day before shipping day to avoid inconvenience. For sea cargo we load 2-4 containers per month. However, because of high demand for containers we are not able to provide specific dates. We rely on the shipping line to avail the next available container.
Yes, the minimum chargeable weight is 1kg. This means that any package that is less than 1kg will be charged as 1kg.
Yes, we charge actual weight or volume whichever is higher. We also round off kg’s to cater for packaging volume. For example 5.3kg will be rounded off to 5.5kg or 10.8kg will be rounded off to 11kg.
All things being constant 9-14 days. However, we are going through a global pandemic delays may be experienced. Please bear with us when this happens. We will not be able to institute refunds in case of flight delays or natural disasters. We will also advise on the best shipping route for certain products especially goods that contain batteries & liquids.
Yes, the minimum chargeable cbm is 0.1cbm. This means that any package that is less than 0.1cbm will be will be charged as 0.1cbm
Shipping takes 45 - 65 days to arrive in Harare. Kindly note that delays may be experienced due to a number of factors. We are constantly updating consignees on the movement of their cargo.
A service agent will contact you within 48 hours after the parcel has arrived provided that the parcel is clearly labeled your name and phone number. The service agent will provide a debit note which indicates chargeable weight or cubic meters, consignment date, parcel number, freight cost and payment details. If your parcel is not properly labeled, that is, if it is missing your phone number, the service agent will not be able to contact you.
If you have confirmation that your parcel arrived but a service agent has not yet contacted you yet, you are welcome to contact Mandy +8613970382526 or Jolin +8613719258125.
If you have confirmation that your parcel arrived but a service agent has not yet contacted you yet, you are welcome to contact Mandy +8613970382526 or Jolin +8613719258125.
Option 1: If we have contacts of verified suppliers for the goods you are looking for we will share the contacts
Option 2: You can talk to our shoppers to help search for the goods
Option 3: We can teach you how to search for products and suppliers and shop. We have team leaders ready to assist at an investment fee of USD$20. Once you become a part of our community you will benefit from the groups which we will add you to where people share experiences, links and contacts of suppliers
Can i pay on collection?
Yes, for air cargo consignments only you can pay shipping and duty on collection at prevailing rate. Collections are done after client is informed that goods are ready for collection.
Shipping fee can be paid directly to the forwarding partner in China. You pay through WeChat or Alipay money or via Paypal. Alternatively you can pay on collection through the Harare office if you have no access to RMB.
Yes, for air cargo consignments only you can pay shipping and duty on collection at prevailing rate. Collections are done after client is informed that goods are ready for collection.
Currently, our Kungaphi Digital Assistant sends updates through WhatsApp broadcast messages. To receive broadcast messages, you need to have the Kungaphi number +263777485720 saved. If you are not receiving updates you need to inform us urgently on +263783778443 or email info@bblogisticsgroup.com
Duty can be paid in RMB/USD/Access Forex. The payment details will be provided by the Cargo Handling & Finance Office in Harare.
Duty may be paid on collection. However you must collect goods within three days after you have been notified that goods are ready for collection. From the 4th day storage costs will start to apply. The storage charge is $5 per day charged after 3 days for air and 5 days for sea.
Contact Cargo Handling Office on +263716153467 for further assistance.
Collection is from our Harare Offices in Pomona, Borrowdale or in Bulawayo. Please visit the Contact Us page for the full address.
Yes we deliver goods door to door. However, delivery charges will apply. We also offer intercity deliveries. Please contact TSOKA on +263780579994 for delivery services.
Kindly contact the Cargo Handling and Finance office for duty quote.
Please take note that certain goods have combination duty and also others require CBCA, permits and import licenses. We encourage clients to consult us before sending goods for shipping as it is the client's responsibility to know if they have special goods.
For security purposes you are required to provide the following:
- Parcel tracking number (s)
- Customer ID
- National Identification card or Passport
- Only one person may collect goods sent in one name
- Wear a mask