This policy explains our delivery process, shipping methods, and tracking expectations.
We provide sea cargo, air cargo, and road delivery services based on package type, destination, urgency, and customs requirements.
Estimated timelines are shared at booking stage and depend on route, customs processing, and seasonality. Express shipments move faster at higher cost, while consolidated shipments may take longer.
Customs timelines are controlled by relevant authorities. Delays can occur if documentation is incomplete, restricted goods are declared, or inspections are required.
Clients can track shipment progress via our tracking page using their shipment reference number. Tracking events reflect milestones captured by our operations and partner network.
If delivery or collection cannot be completed due to client-side inaccessibility, unavailable recipient, or missing documentation, storage or re-delivery fees may apply.
For updates, call +263 78 116 6611 or email info@bblogisticsgroup.com with your shipment reference.