This policy outlines when refunds can be issued for services provided by Beyond Borders Logistics (Pvt) Ltd.
Refunds may be considered where payment was duplicated, billed in error, or where a paid service was not rendered due to confirmed internal processing failure. Requests related to customs duties, third-party penalties, supplier defaults, or force majeure are not automatically refundable.
To request a refund, send your shipment reference, payment proof, and reason for request to info@bblogisticsgroup.com within seven (7) calendar days of the billing date.
Our finance and operations teams review each request against shipment records, service logs, and payment history. Additional supporting documents may be requested.
Approved refunds are processed within 7 to 14 business days. Bank or card settlement timelines may vary by payment provider and are outside our direct control.
Refunds are issued to the original payment method where possible. If that method is unavailable, we may agree an alternative lawful settlement channel with the payer.